Return and Refund Policy

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Return and Refund Policy for Baccarat Forged

Thank you for shopping with us at Baccarat Forged. We want to ensure that your shopping experience is as smooth and satisfying as possible. Please review our Return and Refund Policy below for important information regarding returns and refunds.

1. Terms of Return:

We accept returns within 30 days from the date of purchase. To be eligible for a return, the item must be in its original condition and packaging, unworn, unused, and in the same condition as when you received it.

2. Reasons for Return:

You may initiate a return for the following reasons:

• Defective or Damaged Products: If you receive a product that is defective, damaged, or in any way not as described on our website, we will gladly accept your return.
• Wrong Product: If you receive the wrong product, please contact us immediately, and we will arrange for the correct item to be shipped to you or issue a refund.

3. Process for Return:

To initiate a return, please follow these steps:

• Contact our Customer Service Team at support@baccaratforged.com to inform them of your intention to return the product. Please provide your order number and details about the reason for the return.
• Our Customer Service Team will provide you with a Return Authorization (RA) number and instructions on how to return the item.
• Carefully package the item, ensuring it is in its original condition and packaging, and include the RA number on the outside of the package.
• Ship the item to the address provided by our Customer Service Team.
• Once we receive the returned item and verify its condition, we will process your return.

4. Process of Refund:

Refunds will be issued according to the following terms:

• If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider.
• Shipping costs are non-refundable unless the return is due to a mistake on our part.

5. Contact Details:

If you have any questions or concerns about our Return and Refund Policy, please feel free to contact our Customer Service Team:

• Email: support@baccaratforged.com
• Phone: 

Our team is available to assist you during our business hours, 9 AM - 5 PM PST.

We are committed to providing you with the best shopping experience possible and ensuring that you are satisfied with your purchase. If you have any questions or require assistance with a return, please do not hesitate to reach out to us. Your satisfaction is our priority.